Third-Party Cloud Connectivity: Client User Guide

By
Marko Aleksic
Published:
October 13, 2023

Introduction

Using multiple cloud providers in application deployment allows you to leverage provider-specific services or seamlessly migrate your data and workloads between different cloud environments.

phoenixNAP cooperates with Megaport to enable third-party cloud connectivity for its clients. The service allows interoperability and integration with the worldโ€™s top cloud providers, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

This guide will provide details about phoenixNAPโ€™s Third-Party Cloud Connectivity service.

Third-Party Cloud Connectivity User Guide.

How to Order Third-Party Cloud Connectivity Service

phoenixNAP uses Megaportโ€™s port feature to create third-party cloud connections. A Megaport port is the physical connection between an organizationโ€™s network and Megaport.

When you order the Third-Party Cloud Connectivity service from phoenixNAP, our staff deploys a port connecting Megaport with the phoenixNAP infrastructure that powers your service.

Note: If you are a colocation client, the Megaport port connects to your phoenixNAP hosted infrastructure.

Before communicating with our sales representative, ensure you have the following information at hand:

  • The desired port speed. Choose between 1 Gbps and 10 Gbps port speeds for your connection.
  • The name of your port. Pick a port name that you can identify quickly, especially if you plan to have more than one port.
  • Visibility of your port in the Megaport Marketplace. Your port can be Private or Public. Public ports are searchable in the Megaport Marketplace.
  • Desired length of your subscription. Choose between 1-month, 12-month, 24-month, or 36-month subscription terms.
  • Service Level Reference Number. The service level reference number appears for each service under the Product section of the invoice.
  • LACP on Port. If you choose a 10Gbps port connection, you can enable Link Aggregation Control Protocol (LACP), a functionality that helps prevent service interruption.

The following is an example of a Megaport form filled out by our staff:

Megaport form with an example order.

Additionally, depending on the type of phoenixNAP service you use, you will need to prepare the following details:

Colocation Clients

  • Your client location code.
  • Letter of Authorization (LOA). Prepare your LOA if you already have a Megaport port. Megaport generates the LOA for first-time customers when the first port is generated. Below is an example of a LOA:
Megaport Letter of Authorization example.

Note: As colocation clients have their infrastructure within phoenixNAP, the connection will be set up via their physical cross-connect.

BMS, BMC, DSC, and VPDC Clients

  • Your Service ID. If you are a new client, you will receive a Service ID upon creating a phoenixNAP account.

Once the Megaport port connection with phoenixNAP is set up, a VXC (Virtual Cross-Connect) can be created.

Note: phoenixNAP cannot provide credentials to systems for other cloud providers. The client is responsible for supplying information about the connectionโ€™s remote end.

How to Request Support for Third-Party Cloud Connectivity Service

If you are having issues with the Third-Party Cloud Connectivity service, you can send a support request to the NOC team in the following ways:

How to Terminate Third-Party Cloud Connectivity Service

You can cancel the Third-Party Cloud Connectivity service and terminate the port in two ways:

  • Email. Send an email with the termination request to the Sales Team.
  • Ticket. Contact the NOC Team by sending a support ticket.

When sending a termination request, please supply the following information:

  • The type of service that needs to be canceled.
  • Your service ID or the original order ID.
  • Type of termination. You can choose between:
    • Immediate cancellation. Terminate the service immediately. You cannot restore the port later; early termination fees may apply.
    • Delayed cancellation. Cancel the service at the end of your minimum contract term. The port is restorable during the 30-day notice period.

Conclusion

This guide showed you how to order phoenixNAPโ€™s Third-Party Cloud Connectivity service. It also provided instructions on where to find support and how to terminate the service.

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